During my second week at Kroger, we had an Executive Walk, I learned new tasks like Product Date Management, we had a District Meeting, I got a professional headshot taken, had a presentation about leadership, and did daily tasks. It was a busy week leading up to the store walk that took place on Wednesday, then we headed into the holiday weekend, so it was a crazy week. I observed a lot and learned how to handle stressful situations in the store.
Interesting happenings, situations, tasks:
With an Executive Walk, a high up Leader comes in and walks the store. They are looking for specific things, but they are looking at the overall state of the store. Kate, the VP of Merchandising came in and did our Executive Walk. The week leading up to the walk was stressful, because we needed the store to be in its best state. I helped with keeping the deli stocked and kept up, as well as liquor and floral. On the morning of the walk, Danae, Constance, myself, and Courtney all teamed up and stocked produce since the truck arrived at 8:45am and the walk was supposed to be around 10. Moreover, the same day as the walk, we had a District Meeting. Our District Leader, Bridget, usually holds the meeting, but she was participating in the store walks. I watched with Danae and took notes. One thing I liked that was mentioned was earning your ticket to the morning huddles. Everyday, we hold a morning huddle with the Department Leaders, and sometimes they have not finished what is needed by 9am. Someone mentioned that we should incentivize them by saying you cannot attend the meeting until your daily count is done, for example. We are considering implementing this in our store. Something fun that we did this week was get professional headshots taken. I am grateful the company did this for us, so we can have something to use for Kroger and in the future. On this day, we also had a Leading Our Way presentation with Scott Bell. Below I will discuss what I learned.
Interesting new learnings:
Going into the presentation with Scott, I was not sure what to expect. It turned out to be one of the best presentations I have ever attended. To give Scott praise, he was a great presenter and made the content super engaging. To sum up what I learned, as Leaders, we are responsible to lead by example. What we do is what the associates will do. When we greet every customer that is within 6ft, our associates will pick up on that and do the same—so we can be friendly. Being friendly is a crucial aspect of working at Kroger. We are responsible for being Fresh, Full, and Friendly. Scott did a good job with teaching us Our Purpose and Promise and our Core Values. Our Core Values are Honesty, Respect, Inclusion, Safety, Diversity, and Integrity. The way to remember this is “HR is darn important.” During this presentation, we discussed different types of leadership. There is the cheerleader, absentee, dictator, and Our Way. Our way is the preferred way, bur we often run into people that fall under the dictator role. To really make us understand this, Scott said we were doing a group activity. Myself and another intern, Jalil, were selected to be the leaders to build a tower out of trinkets. Scott pulled us aside and said one of us has to be the dictator and the other has to be Leading Our Way. I decided to be the dictator, because I have a stronger personality compared to Jalil. I was extremely uncomfortable doing this, but I knew it was a good way to understand why being a dictator is frowned upon. The catch of the activity was that the participants were not aware that Jalil and I were playing roles. So, my members immediately shut down and did not like working with me, and ultimately our tower was not as good as the other group. It was a great experience and I learned so much.
Interesting industry news:
Something interesting in the industry currently is that we are struggling to get grapes in. In an email I received, they stated that “The import grapes season finished earlier than expected and the start of the Mexico grapes crop has been delayed by at least 2-3 weeks due to unfavorable weather in the growing regions. This has created a gap in supply that the industry has not experienced in several decades.” So, we have no grapes and it is a problem. We had to take grapes off of our Pickup option so we wouldn’t mess with our numbers for Pickup subs/scratches.
Career related articles: https://www.thepacker.com/news/produce-crops/mexican-grape-output-may-dip-2023-usda-report-says