In my second week at Forest Akers Golf Course as an intern for Steve Ruthenberg, I actually had some fun in developing Steve’s Expectations program. We started off by sitting down with one of Steve’s seasoned employees, Richard. Richard just graduated from Michigan State this past spring and has worked at Forest Akers since he was a freshman in college. The three of us sat down and accessed each category of the Expectations program that we would be filming instructional videos for the online employee manual resource. Some of the departments we filmed for included: Pro shop (both east and west courses), starter (east and west), carts, on course instructions, cart barn, and the practice facilities. For each of the categories I just listed we shot several short videos highlighting the proper and improper ways to perform employee tasks. Steve is concerned with improving the quality of service his employees can deliver to their customers and believes that by including a more modern, technological approach with how-to videos, he can improve employee competence.
Throughout the day, Richard and I traveled almost all locations of both the Akers West and Akers East facilities shooting instructional videos. We were able to enjoy some nice weather, laughs, and Richard actually almost got hit by a golf ball in the middle of one of our shots. While traveling to all the different course locations, I met a few more of the Forest Akers employees. All were kind and willing to help with our videos. Next week we will continue to work on any additional video shooting needed to meet Steve’s requests across all golf course employee job functions. We will also spend time looking at the videos and deciding how we want the editor to make any changes or formatting to make them as useful as possible for Forest Akers Golf Course.